Appeals Policy

1. Purpose

This Appeals Policy provides users with a fair and transparent process to challenge decisions made by Kink.io, including account suspensions, content removal, billing disputes, or complaint resolutions with which you disagree.

2. When You Can File an Appeal

You may file an appeal if you disagree with:

• Account suspension or termination
• Content removal or moderation decisions
• Resolution of a complaint you previously filed
• Billing or refund decisions
• Any other decision that adversely affects your use of the Service

3. How to File an Appeal

To file an appeal, please:

1. Contact us through our Contact Page
2. Include "APPEAL" in the subject line of your message
3. Reference the original decision you are appealing
4. Provide any reference numbers or case IDs if applicable
5. Clearly explain why you believe the decision should be reconsidered
6. Include any additional evidence or information that supports your appeal

4. Timeline for Filing

Appeals must be filed within 30 days of the decision you are challenging. Appeals filed after this period may not be considered unless there are exceptional circumstances.

5. Our Review Process

When we receive your appeal, we will:

• Acknowledge receipt within 2 business days
• Assign your appeal to a reviewer who was not involved in the original decision
• Conduct a thorough and impartial review of all relevant information
• Consider any new evidence or information you have provided
• Provide a written decision within 10 business days

6. Possible Outcomes

After reviewing your appeal, we may:

• Uphold the original decision
• Reverse the original decision
• Modify the original decision
• Request additional information before making a determination

We will provide a clear explanation of our decision and the reasoning behind it.

7. Neutral Third-Party Resolution

If you are not satisfied with the outcome of your appeal, you may request that the matter be reviewed by a neutral third party. This option is available for significant disputes that cannot be resolved through our internal appeals process.

To request neutral third-party resolution:

• Indicate in your response that you wish to pursue neutral third-party resolution
• We will provide information about available dispute resolution services
• The neutral party will review all relevant information and issue a binding or non-binding decision (depending on the nature of the dispute)
• Each party may be responsible for a portion of any fees associated with the neutral review process

8. Arbitration and Legal Rights

Nothing in this Appeals Policy limits your legal rights, including the right to pursue arbitration or legal action as specified in our Terms and Conditions. However, we encourage users to utilize this appeals process as a first step in resolving disputes.

9. Billing Appeals

For appeals related to billing, charges, or payment processing, you may appeal through both Kink.io and CCBill. CCBill maintains its own dispute resolution process and can be contacted at https://support.ccbill.com.

10. Good Faith Requirement

We expect all appeals to be filed in good faith. Appeals that are frivolous, harassing, or repeatedly filed without new information may not be processed.

11. Confidentiality

All appeals are handled confidentially. Information will only be shared as necessary to investigate and resolve the appeal, or as required by law.

12. Contact Us

To file an appeal or for questions about this Appeals Policy, please visit our Contact Page.